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Articles on:Customers
Step-by-step tutorials to help you set up VivaPlayer, manage your playlists, customize subtitles, and enjoy your IPTV experience on all your devices.

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  • How to Refresh Content from Your Provider in VivaPlayer
    You can manually refresh your channels, movies, and series to sync the latest content from your provider. Steps Open VivaPlayer Tap your profile icon Go to Settings Tap Update Content Wait while the app reloads categories and playlists You’ll see a loading screen while the content updates. Important The app automatically refreshes every time you open VivaPlayer There’s no need to press Update Content multiple times Only use it if your provider addeFew readers
  • How to Switch Profiles in VivaPlayer
    You can switch profiles at any time to access a different personal space with its own watch history, favorites, and playback progress. Steps Open VivaPlayer Tap your profile avatar/icon in the top-right corner Go to Settings Tap Change Profile Select the profile you want to use The switch happens instantly, and your content, history, and preferences will update automatically. (https://storage.crisp.chat/users/helpdesk/website/-/b/b/e/4/bbe49cd783238000/img9512pngFew readers
  • How to Configure a Profile PIN in VivaPlayer
    A Profile PIN protects your personal profile from being opened by others. When enabled, the PIN is required every time someone selects that profile. Steps Open VivaPlayer Tap Edit on the profile selection screen Choose your profile Tap Configure PIN Enter a 4-digit PIN Save Now your profile will show a lock icon, and the PIN will be required to access it. Important Profile PIN protects profile access only It is different from the Parental ControlFew readers
  • How Change Your Profile Picture in VivaPlayer
    You can personalize each profile with its own avatar to easily identify who is watching. Steps Open VivaPlayer On the profile selection screen, tap Edit Select the profile you want to modify Tap the avatar (pencil icon) Choose a new picture from the avatar gallery Tap Save Changes Your new profile picture will update instantly. Tip Use different avatars for each family member to quickly recognize profiles. (https://storage.crisp.chat/users/helpdesk/websiteFew readers
  • How to Change App Language in VivaPlayer
    When you first install VivaPlayer, you’ll be asked to choose your preferred language. The app supports 30+ languages, so you can use VivaPlayer in the one you’re most comfortable with. If you selected the wrong language, you can change it anytime from inside the app. Steps Open VivaPlayer Tap your profile icon Go to Settings Tap App Language Select your preferred language from the list The language updates instantly across the entire app. (https://storage.cFew readers
  • How to Create an Account and Start Using VivaPlayer
    This guide explains how to create your account, log in, and start using VivaPlayer. Before you can stream, you must either use credentials from your provider or create your own VivaPlayer account. Who is this for? Use this guide if: You just installed the app You don’t have login credentials yet You want to create a new account You want to test the free trial Option 1 — Login with Provider Credentials (recommended) If your TV service provider already gave you login deFew readers
  • How to Customize Subtitles in VivaPlayer
    You can personalize how subtitles look to improve comfort and readability, including size and spacing. Steps Open VivaPlayer Tap your profile icon (top-right) Go to Settings Tap Subtitle Settings Available options Font Size — larger or smaller text Line Height — spacing between lines Letter Spacing — spacing between characters Word Spacing — spacing between words Live Preview — see changes instantly Other options such as color also availFew readers
  • How to Enable VPN Mode in VivaPlayer
    Enable VPN Mode in VivaPlayer VPN Mode helps route your connection through a private network and avoid local blocks for improved privacy and compatibility with some providers. Steps Open VivaPlayer Tap your profile icon Go to Settings Find VPN Mode (Privacy Mode) Toggle it ON The connection will activate automatically. Important You must have a VPN Mode plan on your account or your provider must enable it for you If it’s not included,Few readers
  • How to Create Your VivaPlayer Customer Account
    Follow these steps to create your VivaPlayer account and activate your plan: Download and open VivaPlayer from your app store. Choose your language on the “App Language” screen and continue. Verify your email address on the “Email verification” screen: enter your email, tap Verify, then follow the link or code sent to your inbox. Sign in to the app using the same email, either with an OTP code or with your password (if you created one). Go to our websiteSome readers
  • How to Delete Your VivaPlayer Account
    If you no longer want to use your VivaPlayer account, you can delete it at any time from inside the app. Deleting your account will remove your synced data (such as playlists, favorites and watch history linked to your account) from our servers. This action is permanent and cannot be undone. Steps to delete your account Open VivaPlayer and make sure you’re logged in. Tap your profile image (or avatar) in the top corner of the screen. Select “Settings” from the menu.Popular

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